Shipping and Delivery
For Standard pre-manufactures Orders, the standard shipping time is 4 - 7 working days from the date of payment clearance though it may get delayed due to unforeseen circumstances, which may not be under our control.
However, without prejudice to the above, Once upon a Flutter, does not guarantee any fixed delivery times once it is dispatched from our Premises. Once upon a Flutter further does not take any responsibility for any delays by the shipping company for which the customer may redress his grievance to the shipping company.
An Order shall be deemed to be delivered once it has been couriered out of our premises. A tracking ID shall be mailed to the customer on his e-mail address. The ownership of the Product shall on being delivered as mentioned hereinabove transfer to the Customer and we shall have no responsibility for any loss, damage etc to the Product thereafter. We may pay the requisite insurance charges at our sole discretion after deducting the applicable charges from the customer.
Once upon a Flutter is always working to improve the quality and cost of shipping for both our Indian and international customers. For this reason, shipping rates and policies are subject to change without notice.
The shipping charges if charged extra or otherwise, shall be for the first attempt to deliver to the address as given by the customer during the placement of the order. If for any reason, it is returned undelivered, the company will not be held liable for delivering the consignment again. The customer would need to pay for the shipping charges (as applicable) for delivering the consignment again to the address specified by the customer.
All our shipping is done from our production facility in India and Products are sent in specially designed packaging to avoid any transit damages. Once upon a Flutter should not be held liable for any damages to the Products etc. occurring at the courier's end. Also, any complaints regarding replacement due to manufacturing defects will be attended to only after the receipt of the original Product.
Orders once placed shall not be cancelled or liable for refund. The color and the theme of the Products as may be visible in the images sent to the customer may vary from the actual and nominal changes in the delivered Product may occur. The customer is aware of this operational variation and confirms not to raise any baseless claims as a result of such variation in the color and the theme of Products. Returns related to this issue will not be accepted.
Returns may be made only if the Product has a manufacturing defect or it is not similar to the description of the order placed by the customer. Our decision in this regard shall be final and binding on the customer. It is in our discretion to work on and repair the returned Product. Any returns after 5 days from the date of receipt for any defects would not be accepted.
The price of each product shall be in accordance with the statutory taxes applicable at that particular time in the country of India. We shall raise invoices based upon the applicable statutory taxes on such sale of Products in India.
The price of each Product excludes the shipping and handling charges, which depends on the order size and the shipping location and will appear in your payment stage of the order confirmation.
Once upon a Flutter is not responsible for Credit Card Companies charging anything extra for service charges etc. We would request you to check with your Credit Card Company for details regarding Domestic/International transactions. Once upon a Flutter will not be responsible for any local taxes/duties levied by the country of your residence for our services.